Robotic Nation Evidence

Self-service economy arrives gradually

The article reads like a page from Manna or Robotic Nation. Here is an excerpt:

At airports, supermarkets and big-box retailers, "customer service" in recent years has meant self-serve — aided by touch-screen kiosks.

As digital kiosks become more user-friendly and capable of handling more complicated tasks, health care providers, fast-food chains and other businesses say trading face-to-face encounters for face-to-monitor transactions improves service and saves money.

This is the trend that will fuel the robotic nation. As soon as robots can drive trucks and build houses, truck drivers (about 1 million employees in the U.S.) and construction workers (about 6 million employees) will face the same loss of jobs that airport ticket agents have.