Award for the best automated call-handling system

With this week's announcement of Microsoft's Speech Server 2004 (see this article and this one), automated call centers are in the news.

The systems that are coming out right now are very interesting because they work remarkably well. They are simple, yes. Consider that automated systems like this were impossible just a couple years ago, however, and you can see the trendline. Things will progress quickly from here.

I would like to create an award for the best automated customer service system. We will call it "The Brainy". Here are three nominations to give you an idea of the kind of systems I am talking about:Have you used an automated customer service system that really made an impression on you? If so, nominate it for the Brainy. Send your nomination here:

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