11.19.2003
Fedex Robots
Wired News: FedEx Delivers New Tech LabFedex has created a new 90,000 square foot research facility called the FedEx Institute of Technology. From the article:
- Artificial intelligence, for example, might someday replace those pesky live customer service representatives who have basic human needs.
"In the future, customer service agents will literally be there 24-7, and won't need light or health insurance," said Jim Phillips, the institute's director and executive chairman.
Researchers at the new center -- which opens Wednesday, and is a collaboration between FedEx and the University of Memphis -- already are working with computer engineers and psychology experts to develop a "conscious software agent," Phillips said.
Customer service agents aren’t the only ones who might need to look for a new line of work -- pilots might be in trouble, too. Airplanes in FedEx's large fleet already employ AI when they're on autopilot, and researchers at the new center will be working to advance the technology.
The question we should be asking is, "What new jobs will the economy create to absorb all of the pilots, customer service agents and drivers that Fedex will replace with robots/AI over the next 20 to 30 years?" Fedex will be dumping tens of thousands of employees onto the unemployment line, and at the same time every other major company will be doing the same. Right now the economy is not creating high-paying, exciting new jobs at any rate that will accomodate all of the newly unemployed. See Robotic Nation for details.
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