Robotic Nation Evidence

Consumers and Robots

More Consumers Reach Out to Touch the Screen

From the article:

Ms. Ward, 37, pays for gas only at the pump. She shops at Marsh, a supermarket in her neighborhood that has machines that let customers scan, bag and pay for groceries themselves. Her favorite bank teller is her A.T.M.

Dealing with humans in such situations "just slows you down," she says. "This is a lot more convenient."

This trend, "heralds what economists see as the eventual roboticization of large chunks of the service sector," according to the article.

See Robotic Nation for where this trend takes us.