11.18.2003
Consumers and Robots
More Consumers Reach Out to Touch the ScreenFrom the article:
- Ms. Ward, 37, pays for gas only at the pump. She shops at Marsh, a supermarket in her neighborhood that has machines that let customers scan, bag and pay for groceries themselves. Her favorite bank teller is her A.T.M.
Dealing with humans in such situations "just slows you down," she says. "This is a lot more convenient."
See Robotic Nation for where this trend takes us.
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